Generative AI (GenAI) is becoming a pivotal innovation in luxury financial services, offering hyper-personalized client interactions and smarter portfolio management. Financial leaders face a critical decision: adopt GenAI now for a competitive edge or risk falling behind. Gartner’s report outlines four adoption strategies—Disruptive Pioneer, Cautious Disruptor, Progressing Pioneer, and Cautious Follower—each with its own risks and rewards. Early adoption can shape consumer expectations, while hesitation may lead to irrelevance.
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GenAI Adoption in Financial Services: Lessons from the Past and Future
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